Refund policy

Welcome to Strive Pharmacy's Online Shop! We are committed to providing our customers with high-quality products and a transparent, customer-friendly return policy. Please review the following terms regarding returns and refunds:

30-Day Return Window: We offer a 30-day return policy. If you are not completely satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund, subject to the conditions below.

  • Condition of Returned Items: To be eligible for a return, your item must be unopened and in the same condition that you received it. It must also be in the original packaging. Due to the nature of our products, we cannot accept returns of opened items.
  • No Shipping Costs for Returns: We will cover the shipping cost for returning your item. Upon processing your return request, we will provide you with a prepaid shipping label.
  • Refunds for Unopened Items Only: Refunds will only be issued for items that are returned unopened and in their original condition. If an item is returned and found to have been opened, we cannot offer a refund for that item.

Process for Returns and Refunds:

  1. To initiate a return, please contact our customer service team with your order number and reason for the return.
  2. We will provide you with a prepaid shipping label by email and instructions on how to return your product.
  3. Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  4. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exclusions and Limitations:

  • Sale items: Only regular priced items may be refunded. Sale items cannot be refunded.
  • Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer service.

Contact Information: For any questions regarding your return, please contact us at shop@strivepharmacy.com. Our team is available to assist you and ensure your satisfaction with your purchases from Strive Pharmacy.

Policy Amendments: Strive Pharmacy reserves the right to amend this return policy at any time.

Thank you for choosing Strive Pharmacy for your wellness needs. We appreciate your business and are here to support you every step of the way.